Return and Refund Policy 

It is the buyers responsibility to check correct spelling and requests for personalised items. Once an order is submitted with personalisation details, the buyer has 24 hours to correct any mistakes. To do this please contact admin@mt-creations.co.uk stating order number.

We cannot accept refund requests/return requests for items that have been personalised and/or altered in any way, shape or form. This includes garments being worn or altered. 

All issues must be reported to us within 48 hours to allow us to investigate them. Please ensure that all orders are checked thoroughly upon arrival. 

If your order arrives incorrectly, contains missing items, or contains any defective items, or you need to report anything of that nature - you need to report this within the above timescale.

Reports need to include both a photograph of your order upon arrival (including all packaging) and a photograph of your packing slip.

It is important to ensure that all packing is kept until your order is inspected as we will require a return of incorrect/damaged goods in order to process a refund - items must be returned in the state they arrived to you in. Please ensure they are packaged correctly to ensure that your refund is not declined. 

Issues reported outside of the above timescale cannot be investigated. 

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